Terms and Conditions

These Terms and Conditions ("Terms") are a binding agreement between you and The Glow Door("The Glow Door", "we", "us", "our"), which operates theglowdoor.com and related services (the "Platform").

By creating an account, signing in (including with Google), browsing, subscribing, buying anything, or otherwise using the Platform, you confirm that you have read, understood and agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Platform.

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into this agreement. The Platform may contain mature content. By using it you confirm that viewing such content is legal where you are and that you choose to see it.

We may ask you to verify your age or identity at any time, and may suspend or close your account if you do not, or if we believe you are under 18. We are not obliged to verify anyone and are not responsible if a user gives us false information.

• You are responsible for everything that happens on your account and for keeping your login secure.
• You must give accurate information and keep it up to date.
• Accounts are personal. You may not sell, transfer or share your account.
• We may refuse, suspend, restrict or close any account, and remove any content, at any time and for any reason or no reason, with or without notice, including if we suspect fraud, abuse, a chargeback or a breach of these Terms.

Chat replies, voice notes and calls on the Platform are often generated by artificial intelligence acting as a creator's persona, not by the creator personally. A creator can switch individual conversations to personal replies, and some calls may connect to a creator live, but unless a creator clearly tells you otherwise you should assume you are interacting with AI.

• AI output may be inaccurate, inconsistent, inappropriate or untrue. It does not reflect the views of The Glow Door and is not a promise by the creator or by us.
• Nothing the AI says creates any agreement, obligation, relationship or entitlement — including any offer, discount, meeting, gift, refund or exclusive content.
• The AI may remember details you share to personalise future conversations. Do not share anything you are not comfortable being stored and processed (see the Privacy Policy).
• Do not rely on the Platform for medical, legal, financial, mental-health or emergency help. If you are in danger, contact your local emergency services.

• Prices for subscriptions, pay-per-view content, chat media and calls are set by creators and shown before you pay. We may add taxes, fees or currency-conversion charges where applicable.
• Payments are processed by our payment provider (Stripe). You authorise us and our provider to charge your payment method for every purchase you make, including recurring and repeat charges described below.
• Subscriptions renew automatically at the then-current price each billing period until you cancel. You can cancel at any time; cancellation stops future renewals only, and you keep access until the end of the period already paid for. Free trials convert to paid subscriptions unless cancelled before the trial ends.
• Calls are prepaid in blocks of minutes. Starting or extending a call charges the full block up front. Time not used in a block is not credited or carried over.
• Creators may change prices at any time. Changes apply to future purchases and renewals.
• You are responsible for any fees charged by your bank or card issuer.

All payments are final and non-refundable, to the maximum extent permitted by law. This includes subscriptions (including partial periods after cancellation), pay-per-view and chat media unlocks, tips, calls and call extensions, and anything else bought on the Platform.

Without limitation, we do not give refunds or credits because:

• you changed your mind, did not use what you paid for, or forgot to cancel a renewal;
• you did not like content, a reply, a voice note or a call, or it was not what you expected;
• a reply or call was generated by AI rather than the creator personally;
• a creator stopped posting, changed prices, removed content or left the Platform;
• a call dropped, lagged or ended early because of your device, connection, browser or settings, or a third-party network;
• your account was suspended or closed for breaching these Terms.

We may choose, at our sole discretion, to issue a full or partial refund or credit in a particular case (for example, our system may automatically refund a call that never really connected). Doing so is a goodwill gesture only and does not oblige us to do the same again.

Chargebacks. If you dispute a charge with your bank instead of contacting us first, we may immediately suspend or close your account and remove access to everything you bought, and we may recover from you any amount reversed plus related fees.

Buying access to content gives you a limited, personal, non-exclusive, non-transferable, revocable licence to view it on the Platform for your own private, non-commercial use. You do not own it.

• You must not download, screenshot, record, copy, share, resell, publish or distribute any content, chat, voice note or call, or try to get around paywalls or protections.
• Access lasts only while the content, the creator's account and your account remain available. Content may be removed, changed or become unavailable at any time (for example if a creator removes it or unlinks their storage), without refund.

You must not use the Platform to:

• post, request or share content involving anyone under 18, or anyone who has not consented;
• harass, threaten, stalk, defame, dox or abuse anyone, or encourage self-harm or violence;
• post anything illegal, infringing, non-consensual, deceptive, or that violates anyone's privacy;
• arrange, solicit or advertise in-person meetings for payment, or any illegal service;
• take users or payments off the Platform, spam, or run scams or fraud;
• scrape, crawl, reverse-engineer, overload, attack, or test the security of the Platform, or manipulate the AI to produce prohibited content;
• impersonate anyone or misrepresent your identity, age or affiliation.

We may remove content, end conversations or calls, and suspend or close accounts at our discretion, and we may report illegal activity to law enforcement.

• Your content. You are solely responsible for everything you post, link or make available, including content in Google Drive or OneDrive folders you link. You confirm you own or have all rights, releases and consents needed for it (including from every person who appears in it, each of whom is 18 or over), and that it is legal.
• Licence to us. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, cache, stream, display, reproduce, adapt (for example resize or caption), distribute and promote your content, name, likeness and voice for operating and marketing the Platform. This continues for a reasonable period after you remove content or leave, and permanently for content already bought by fans.
• AI persona and voice. You authorise us to create and operate an AI persona that chats, sends voice notes and takes calls in your name, using your profile, instructions, content and (if you provide one) a clone of your voice. You are responsible for the persona instructions you give it. We do not guarantee what the AI says, and we are not liable for any of its output.
• Linked storage. If you link a shared folder, you confirm anyone with the link can view it, and you accept the risk that the link may be accessed by others. We are not responsible for the content, availability or security of your third-party storage.
• Fees and payouts. We keep a platform fee from every sale, at the rate shown in Studio, which we may change with notice. Payouts are made on our schedule, by our chosen method, net of fees, refunds we decide to give, chargebacks, taxes and amounts you owe us. We may withhold, delay or forfeit payouts if we suspect fraud, chargebacks, illegal content or a breach of these Terms.
• Taxes. You are responsible for your own taxes, registrations and reporting.
• Relationship. You are an independent user of the Platform, not our employee, agent or partner.

The Platform, its software, design, AI systems, logos and brand are ours or our licensors' and are protected by law. You get no rights in them except the limited right to use the Platform under these Terms. If you send us ideas or feedback, we may use them freely without paying you.

If you believe content on the Platform infringes your rights, email [email protected] with the content's link, proof of your rights, and your contact details. We may remove content and close the accounts of repeat infringers at our discretion.

The Platform relies on third parties such as payment processors, hosting and network providers, Google, and Microsoft. Their services are governed by their own terms, and we are not responsible for their acts, omissions, outages or security.

The Platform and all content, AI output, chats, voice notes and calls are provided "as is" and "as available", without warranties of any kind, to the maximum extent permitted by law.

We do not promise that the Platform will be uninterrupted, secure, error-free or available at any time, that content will remain available, or that any creator will post, reply or be available. We do not endorse, check or take responsibility for content posted by creators or users.

To the maximum extent permitted by law:

• we are not liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or any loss of profits, revenue, data, goodwill or opportunity, or emotional distress, however caused, even if we were told it was possible;
• we are not liable for the content or conduct of creators, users or AI personas, or for anything that happens off the Platform;
• our total liability to you for all claims relating to the Platform or these Terms is limited to the greater of (a) the amount you paid us in the one (1) month before the event giving rise to the claim, and (b) AUD $50.

Some laws — including the Australian Consumer Law — give you guarantees and rights that cannot be excluded, restricted or modified by contract. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under such laws.

Where the law allows us to limit our liability for failing to meet such a guarantee, our liability is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

You agree to indemnify and hold harmless The Glow Door and its owners, officers, staff and contractors from all claims, losses, liabilities, costs and expenses (including legal fees) arising from your use of the Platform, your content, your breach of these Terms, or your violation of any law or anyone's rights.

You may stop using the Platform and close your account at any time. We may suspend, limit or terminate your access, or discontinue all or part of the Platform, at any time and for any reason, with or without notice.

On termination, your licence to access content ends and, except where the law requires otherwise, you are not entitled to any refund or credit for unused subscription time, purchases or call minutes. Sections that by their nature should survive (including payments, no refunds, licences to us, disclaimers, limitation of liability, indemnity and governing law) survive termination.

We may change the Platform and these Terms at any time. Updated Terms take effect when posted on this page with a new effective date. If you keep using the Platform after that, you accept the updated Terms. If you do not agree, you must stop using the Platform and cancel any subscriptions.

These Terms are governed by the laws of New South Wales, Australia. You agree to the exclusive jurisdiction of the courts of New South Wales, Australia, and the courts that can hear appeals from them, except where the law of the place you live gives you a non-waivable right to bring a claim elsewhere.

Before starting any formal claim, you agree to email us at [email protected] and give us 30 days to try to resolve it. To the extent permitted by law, claims must be brought individually, not as part of a class or representative action, and within one year after the claim arose.

• These Terms and the Privacy Policy are the entire agreement between you and us about the Platform.
• If any part is found unenforceable, it is limited to the minimum extent needed and the rest stays in effect.
• Our failure to enforce any part is not a waiver of it.
• We may assign or transfer these Terms; you may not without our written consent.
• We are not liable for delays or failures caused by events outside our reasonable control, such as outages, internet or power failures, third-party service failures, or acts of government.
• Questions? Contact [email protected].